Shipping Information
Where We Ship
We ship to the 48 continental United States. Unfortunately, we are unable to ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, or the Northern Mariana Islands at this time due to the perishable nature of our products.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 - $19.99 (based on weight) |
| Expedited Shipping | 2-3 business days | $19.99 - $39.99 (based on weight) |
| Free Shipping | 5-7 business days | Orders over $75 |
Processing Time
Orders are typically processed within 1-2 business days. Orders placed after 12:00 PM MST or on weekends/holidays will be processed the next business day.
Packaging
All of our products are carefully packaged to ensure they arrive in perfect condition. Perishable items are shipped with appropriate insulation and ice packs when necessary to maintain freshness.
Tracking Your Order
Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
Returns & Refunds
Our Guarantee
We stand behind the quality of our authentic Italian products. If you're not completely satisfied with your purchase, we're here to help.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged items and packaging
- A brief description of the issue
We will promptly send a replacement or issue a full refund, including shipping costs.
Non-Perishable Items
Non-perishable items may be returned within 30 days of delivery if:
- The item is unopened and in its original packaging
- The item is in resalable condition
To initiate a return, please contact us with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
Perishable Items
Due to the nature of food products, we cannot accept returns on perishable items unless they arrive damaged or spoiled. If you receive a perishable item that is not up to our quality standards, please contact us immediately with photos and we will make it right.
Refund Processing
Refunds are processed within 5-7 business days of receiving the returned item (for non-perishable returns) or approval (for damaged/defective claims). Refunds will be credited to the original payment method.
Order Cancellation
Orders may be cancelled within 2 hours of placement for a full refund. After this window, orders enter processing and cannot be cancelled.
Questions?
If you have any questions about shipping or returns, please don't hesitate to contact us. We're happy to help!